1. Introduction
Welcome to Tetupai Technologies. We value your trust and are committed to protecting your personal data. This Privacy Policy is designed to comply with the Malaysian Personal Data Protection Act 2010 (PDPA).
By visiting our website or using our services, you consent to the processing of your personal data in accordance with the terms outlined in this document.
2. Personal Data We Collect
We collect personal data that you voluntarily provide to us when you inquire about our services, contact us via email or phone, or interact with us. This may include:
- Identity Information: Name, business name, and job title.
- Contact Information: Email address, phone number, and physical office location.
- Communication Data: The content of any messages or inquiries you send us.
We do not collect sensitive personal data (e.g., medical info, political opinions, or religious beliefs) unless explicitly required and authorized by you.
3. Purpose of Processing Your Personal Data
We process your personal data for the following specific purposes:
Service Delivery
To answer inquiries, provide IT consultancy services, issue invoices, and manage client relationships.
Communication
To send service updates, answer support emails, and keep you informed about important technological updates.
Legal Compliance
To comply with taxation, corporate regulations, and other statutory requirements in Malaysia.
Improvement
To analyze traffic and feedback to optimize our service delivery and improve our website experience.
4. Disclosure of Personal Data
We do not sell, rent, or lease your personal data to third parties. We will only share your information:
- With authorized contractors or service providers who assist us in operating our business (subject to strict confidentiality agreements).
- When required by law, such as responding to judicial subpoenas or regulatory orders.
- With your explicit prior consent.
5. Security & Data Retention
We take physical, electronic, and managerial security measures seriously:
- Data Protection: All contact information is stored securely on encrypted networks with restricted access.
- Data Retention: We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or to comply with statutory and financial requirements.
In the event of any data security breach, we have procedures in place to mitigate effects and notify relevant authorities and affected individuals in accordance with regulations.
6. Your Rights
Under the PDPA, you have specific rights regarding your personal information:
Access
Request a copy of the personal data we hold about you.
Correction
Request correction or updates to any inaccurate or incomplete data.
Withdrawal
Withdraw your consent to our processing of your personal data at any time.
7. Contact Information
If you wish to exercise any of your rights, or if you have any questions or complaints regarding this Privacy Policy, please contact our Data Protection Officer: